CANCELLATION, FORFEITURE, AND RESTITUTION POLICY
NIMINI TRAVELS & PAYMENTS
Effective Date: 11 November 2026
THIS POLICY CONSTITUTES AN INTEGRAL, LEGALLY ENFORCEABLE ADDENDUM TO THE PRIMARY TERMS AND CONDITIONS OF NIMINI TRAVELS & PAYMENTS (HEREINAFTER DESIGNATED AS "THE ENTERPRISE", "FACILITATOR", OR "INTERMEDIARY"). BY REMITTING MONETARY CONSIDERATION, AUTHORIZING SYSTEMIC TRANSACTION INITIATION, OR INDUCING THE ISSUANCE OF A RESERVATION, TRANSIT INSTRUMENT, OR FISCAL DISBURSEMENT, THE CLIENT ("REQUISITIONER" OR "PATRON") EXPLICITLY ACCEPTS AND RATIFIES THE STRINGENT CANCELLATION MATRICES, FORFEITURE COVENANTS, ADMINISTRATIVE SURCHARGES, AND RESTITUTION PARAMETERS CODIFIED HEREIN.
1. Intermediary Status and Principal Rule Primacy
- The Enterprise functions unequivocally in an administrative, non-principal booking and intermediary clearing capacity. All transit instruments, hospitality reservations, dynamic holiday contracts, and financial remittances are anchored to the unilateral, sovereign conditions of carriage, tariff regulations, and cancellation protocols of third-party principal suppliers (e.g., commercial airlines, consolidators, hotel chains, bus operators, and licensed settlement institutions).
- The Requisitioner explicitly acknowledges that cancellation viability, forfeiture thresholds, and restitution eligibility are governed preemptively by the underlying third-party provider's tariff rules. The Enterprise possesses no unilateral discretion to contravene, waive, diminish, or alter provider-imposed penalty deductions.
2. Aviation and Surface Transit Cancellation Covenants
- Voluntary Annulment & Fare Classes: Air transportation bookings are subject to carrier-defined fare class structures. Tactical, promotional, special promotional, or last-minute purchase tariffs are universally categorized as non-refundable and non-assignable upon issuance. Any unilateral passenger disinclination or inability to embark results in total forfeiture of the base tariff and fuel surcharges, subject only to statutory passenger service fee recoveries where permitted by civil aviation mandates.
- Dual-Tier Administrative Deductions: In the event of an authorized, refundable flight or interstate bus transit annulment, all financial restitution shall be calculated strictly net of:
- The principal operating carrier’s statutory cancellation penalty; and
- A distinct, non-negotiable administrative convenience and liaising fee levied by Nimini Travels & Payments for processing the annulment dossier.
- Surface Transit Specifics: Intercity and interstate luxury coach reservations canceled within the operator’s mandated non-cancellable horizon (typically less than twenty-four to forty-eight hours prior to scheduled departure) shall trigger immediate, total forfeiture of the remittance quantum with zero entitlement to credit notes or restitution.
3. Hospitality Accommodations and Packaged Itinerary Forfeitures
- Hotel Reservational Governance: Bookings secured under non-amendable, restrictive, peak-season, or promotional inventory frameworks are non-refundable and subject to immediate 100% liquidated damages upon cancellation or failure to claim occupancy (No-Show). Flexible reservations remain subordinate to the specific cut-off date demarcated by the relevant lodging establishment.
- Composite Holiday Itineraries: Structured multi-segment itineraries, organised excursions, theme/water park allocations (including but not limited to Imagicaa, Wet'nJoy, and Great Escape), and chartered vehicular bookings involve pre-committed third-party guarantees. Cancellation requests initiated post-confirmation shall invoke phased forfeiture structures culminating in total pecuniary forfeiture where vendor commitments have crystallized into non-reversionary status.
4. Non-Refundable Operational and Ancillary Ambits
Under no operational contingency shall financial restitution, credit indemnification, or partial fee recovery be extended for:
- Administrative handling fees, concierge surcharges, and document collation retainers executed for consular visa application assistance, irrespective of whether such diplomatic representation results in delay, procedural administrative holds, or outright visa rejection by sovereign diplomatic missions.
- Incurred operational transaction costs, bank acquiring gateway surcharges, credit-card processing surcharges, or statutory Goods and Services Tax (GST) allocations deposited with sovereign taxation revenue departments.
- Unutilized partial segments of composite round-trip bookings, early hotel check-outs, missed transfers, or abandoned itinerary components.
5. Irrevocability of Financial Remittances and Fiscal Processing
- Pre-Execution Irrevocability: Domestic clearing remittances (IMPS/NEFT/RTGS), UPI disbursements, and Indo-Nepal cross-border remittances are algorithmically committed in near real-time. Once the clearing instruction is transmitted to the banking network or settlement corridor, the requisition is legally non-retractable, non-cancelable, and irrevocable.
- Erroneous Nominee Particulars: The Patron bears exclusive liability for the veracity of account denominations, IFSC algorithmic designations, biometric credentials, and beneficiary particulars. The Facilitator disclaims any duty to retrieve, reverse, or provide restitution for funds transferred into incorrect destination vaults as a consequence of erroneous Requisitioner inputs.
- Regulatory Interdiction Escrow: Transactions detained, intercepted, or frozen by the Reserve Bank of India (RBI), the Financial Intelligence Unit (FIU-IND), correspondent clearing entities, or intermediate remittance partner banks pursuant to Anti-Money Laundering (AML) audit mandates or suspicion-of-fraud flags are legally quarantined. No restitution or compensation can be processed until definitive statutory and regulatory release is formally accorded.
- Foreign Exchange Liquidation (Forex): Foreign currency notes, traveler checks, and prepaid card loading instructions executed under the aegis of Thomas Cook (India) Limited cannot be unilaterally rescinded post-settlement. Repurchase or surrender of unutilized foreign currencies remains strictly subordinate to prevailing real-time bank purchase rates, FEMA compliance limits, and applicable conversion commissions, excluding initial distribution fees.
6. Restitution Latency, Disbursement Modality, and Force Majeure
- Back-to-Back Restitution Contingency: The Enterprise disclaims any obligation to disburse anticipatory, unverified, or provisional refunds from its own working capital. Financial restitution to the Client is strictly contingent upon antecedent, cleared compensatory receipt into the Enterprise's bank repository from the relevant third-party carrier, consolidator, or hotel operator.
- Settlement Time Horizons: Following verified provider reimbursement, the processing cycle shall adhere to inter-banking clearance constraints, typically requiring seven (7) to twenty-one (21) standard banking business days to reflect within the Client's initiating financial conduit.
- Disbursement Modality: Restitution shall be remitted strictly via the originating financial route (the identical bank account, payment instrument, or acquiring interface utilized during inception). Cash disbursements in contravention of banking regulations shall not be entertained under any circumstances.
- Force Majeure and Frustration of Contract: The Enterprise repudiates compensatory liability for cancellations, service truncations, structural insolvencies, carrier groundings, schedule disruptions, or failures of operational performance induced directly or indirectly by events of Force Majeure—including acts of God, meteorological disasters, armed hostilities, civil commotion, pandemic-induced administrative restrictions, border closures, sovereign aviation groundings, or systemic infrastructural failures. Restitution under such occurrences remains exclusively subordinate to the discretionary salvage terms issued by the principal service providers.
7. Form of Notice and Procedural Validity
To attain legal procedural validity, all cancellation or amendment requisitions must be served in verifiable writing containing the explicit booking reference, primary ticket number, or transaction identifier transmitted from the Requisitioner's registered electronic mailing address or registered WhatsApp tele-conduit to the formal channels of the Enterprise during valid business clearing hours. Informal, third-party, or non-traceable verbal intimations shall be deemed null, void, and of zero contractual consequence.
8. Legal Jurisdiction and Sovereign Forum
- The governance, enforceability, interpretation, and disputes arising directly or collaterally from this Cancellation, Forfeiture, and Restitution Policy shall be determined strictly pursuant to the substantive statutory laws of the Republic of India.
- All legal disputes, contested restitution claims, judicial proceedings, arbitrations, or litigations arising out of or in connection with cancellation, fee retention, or refund adjustments by Nimini Travels & Payments shall be strictly and exclusively subject to Mumbai jurisdiction.
9. Formal Communications and Grievance Conduits
All formal notifications, regulatory complaints, or documented cancellation dossiers must be directed to:
- Commercial Identity: Nimini Travels & Payments
- Operational Facility: Shop No. 10, Poonam Avenue, Near Axis Bank, Agarwal 1st Circle, Global City, Virar (West), Vasai-Virar, District Palghar, Maharashtra – 401303, India
- Official Tele-Conduit / WhatsApp: +91 91681 43000
- Direct Electronic Dispatch: niminitravels@gmail.com
- Operational Intake Hours: Monday through Saturday, 09:00 hours to 19:30 hours IST (Excluding Sundays and Statutory Holidays) [m:efc671f5]